Frequently Asked Questions

INTERNATIONAL ORDERS

(UK,USA,EUROPE, ASIA)

How long will delivery take ?

How do I order ?

Can I cancel my order ?

How much is shipping/handling ?

Will I get FREE delivery ?

Do I have to give my telephone number ?

What if I am not home at the time of delivery ?

How can I pay ?

Can I use my credit card ?

Can use my Paypal Acct ?

Is the Paypal site secure ?

How do I know if the email is from 24-7 Party Paks or Paypal ?

Do I have to pay any other fees ?

How do I know my order will arrive or will not be damaged in transit ?

How can I track my parcel ?

Do you offer EXPRESS ?

What is the Conversion/Exchange rate ?

REFUNDS

Can I have a refund if my order doesn't arrive in time for my party ?

All orders will be processed in 1-2 business working days. (saturdays , sundays and public holidays not included)

Delivery is estimated 3 - 10 business working days depending on customs delays in your country.

We will notify you of out of stock items, when your order has been dispatched including an estimated delivery time frame.

Note: Because of increased filtering of email by both ISPs and companies, you may not receive your confirmation email. Always check your trash, deleted, or quarantined folders for your confirmation email.

Should items be out of stock at the time your order is placed you will be contacted by email and we will offer an alternative product or refund that item. We can backorder out of stock items this can take 1-2 weeks. If the stock is no longer available due to a license cancellation you will be advised by email to the address where the payment was made and monies will be refunded.

Need tracking or insurance these are additional options use the PAY NOW buttons found below.

To make a purchase just click on the red shopping cart where you see this symbol and a payment screen will popup. This is not an advertising popup we do not send adware or spam mail so you may need to temporarily turn off your popups to place and order and make a payment. Please help us with the rest of the world to eliminate adware and spam report SPAM to GOOGLEor Australian Government Spamwatch

All prices and postage/handling/shipping charges on our website are for orders being delivered within AUSTRALIA.

All International orders need to be weighed please email International postage and handling quote prior to placing an order. You can email 24 hours 7 days a week our response is usually within 24 hours.

Please do not try to contact us by phone as your country may have a different time difference to consider - Emails preferred !

After placing your order we will weigh your items and send you a Paypal link/invoice for additional postage and handling to your country. (no need to be a Paypal member you can pay by credit card) OR you can select this Additional Postage & Handling PAY NOW button and enter the amount we have quoted the shipping & handling. As soon as your payment for additional postage and handling is received we will dispatch your parcel on the next business working day.

If you decide to cancel your order a 10% re-stocking fee will be deducted from your refunded amount please email us.

We apologise for this fee however once customers find out the shipping and handling is expensive to other countries they want to cancel the order and we need to recover the time spent picking the order and weighing the items then returning to stock.

The following prices are an estimate/guide only all items will still need to be weighed !

Items that fit in an envelope (20mm thick) will be $12.95

$15.95 50 gram to .250 gram
$20.95 251 gram to .500 gram
$25.95 501 gram to .750 gram
$30.95 751 gram to 1.0 kg
$40.95 1.0 kg to 1.5 kg
$50.95 1.5 kg to 2.0 kg
$60.95 2.0 kg to 2.5 kg
$70.95 2.5 kg to 3.0 kg

NO as FREE delivery is applicable to Australia only for orders over $100 (Pinatas not included)

Leaving your phone contact details is optional but remember if we are unable to contact you by email for queries it will slow the order process down and the courier/postie may require it for delivery.

Please use a delivery address where a receiver can sign for the goods alternatively a PO Box. We use Australia Post for overseas deliveries and they will transfer to your countries postal service and they should leave you a collection card with details of where to collect your parcel if you are not home at the time of delivery.

We accept the following payment options:

PayPal

Yes you can use a CREDIT CARD you do not have to be a PAYPAL member !

Just select the "Not a Paypal member" and "Continue" on the bottom half of the screen and follow the prompts to enter your credit card details. Payment is instant and we will notify you when your order is dispatched.

Login with your Paypal ID and Password if you are a Paypal member. Payment is instant and we will notify you when your order is dispatched.

We use Paypal to process all our payments as it is a secure payment website. Only the delivery address is supplied to us and all other details remain private.

Not sure ? check for a padlock when making payments

When receiving emails from Paypal remember to ensure they are not fraudulent they should always be addressed to your name they would never ask for passwords or address details. Please contact us or Paypal on 1800 073 263 if you have any issues.

We do not supply your email address or any details to third party databases and unless required for your delivery.

The customer will be responsible and must pay any customs fees or duties if applicable in your country upon receiving your goods. (you can check with your customs to find out what these fees or duties may be) We do not refund for returned parcels !

Insurance option $12 is an additional charge as we cannot guarantee the safety of the goods in transit. The cover is for loss and damaged goods which also has a tracking service. (goods to value $100) As we do not automatically include tracking we recommend you take up this option. Please enquire about insurance as some countries do not provide insurance !

As tracking is not included in the cost of the shipping and handling we offer Registered post $10 this allows tracking of your parcel. (99% of our parcels arrive within the timeframe and not damaged so we recommend this service if you are concerned about the safety and quality of the goods and is only available for countries participating please enquire first)

EXPRESS Options available are:-

2-3 days, 3-4 days or 3-5 days in some countries

Please email International Express Options for a quote as cost is per weight of items and country specific requirements. (these options not available in some countries)

All orders will be converted by Paypal at todays exhange rate. If you require and estimated conversion you can find websites that convert AUD$ into USD$ or Euros and Pounds. Sorry we don't quote the exchange rate as it changes constantly.

NO REFUND for items that do not arrive in time for your special party date!

Refunds will be strictly for faulty goods/not working goods(not caused by transporation or misuse of the products). We are understanding of each situation and you can discuss further any concerns by email.

If the address for delivery is incorrect or you do not accept the customs duties We will not refund your returned parcels !

As Exchange rates change daily your full refund amount may differ unfortunately this is out of our control due to exhange rates updating daily.

Should items be out of stock at the time your order is placed you will be contacted by email and we will offer an alternative product or refund that item. We can backorder out of stock items this can take 1-2 weeks. If the stock is no longer available due to a license cancellation you will be advised by email to the address where the payment was made and monies will be refunded.

If hats and blowers are not available in the character range we will replace with plain coloured ones.

Cutlery and the balloons in the packs are plain colours. The cutlery is of an excellent washable grade and the balloons are a excellent brand helium quality.

Is my licensed product genuine ?

As you may be aware there are thousands of copied products available !

We stock mostly licensed character partyware and when weighing or posting your items we will sometimes remove the packaging to fit the parcel or to reduce weight/postage costs. If you would prefer the packaging to be left on for resale please let us know. We may be able to discount your goodies if you supply an ABN no. (applicable to Australia only).

We always specify if the item is a Licensed product or generic and you should be able to verify if your items are licensed by checking the copyright fine print on each item. Please contact us if you have any queries relating to this matter.

From time to time we do have incorrect information or the shopping cart function may not work correctly and we apologise for this inconvenience ! We try to keep the website updated and will sometimes be sold out of an item even though it doesn't show out of stock ! So we appreciate it when you tell us your comments on how we can improve our website and you are welcome to leave feedback at anytime !